| NANAIMO, BC, February 17, 2003 - Designed to increase performance and reduce security concerns for clients, the new Remote Support Service from Concise Systems provides a simple, low-cost
solution for remote support of client systems. Concise Systems® Instant Support enables on-demand remote control of PCs to provide fast service and increased efficiency for customers.
"Customers want easy access to fast and efficient help desk services that are affordable and easy to use," said Dave Brotherston, President of Concise Systems. "Concise is using the power of hosted services and on-demand remote agents with our new Instant Support Service to
provide our customers with greatly enhanced support, while reducing deployment time so customers can purchase and begin benefiting from this service within minutes."
Immediate Remote Support
Concise Systems® Instant Support provides remote problem resolution for PCs without the need to physically visit the client. In seconds, a help desk agent can utilize tools and features such as remote control, file transfer, reboot, chat and delivery of real-time system
information to improve overall efficiency. To maintain system security, at the end of the session the client software is automatically removed from the client's computer system. Additionally, Concise Systems® Instant Support client-side software is less than 300 kilobytes in size, enabling rapid and on-demand downloads by PC users, even those with dial-up network connections. |
